• White Facebook Icon
  • White Instagram Icon

FAQs

What can I expect from Snow N Glow 2021?

1 Million plus holiday twinkling lights on display to see, stroll, and explore. Fresh made SNOW daily (Friday - Sunday)! Build a snowman, toss a snowball, or snow tube down our 20 foot snow slide! Make memories and celebrate the holidays while sipping hot chocolate and roasting s’mores fireside. The Ultimate California Christmas Holiday Festival.

 

Where is the experience located?

The event will take place at Ventura County Fairgrounds and Del Mar Fairgrounds. These locations are located next to the ocean. Please dress in layers as the seaside air does get chilly in the evenings.

 

How long does the experience last?

The experience will take around 90 to 120 minutes, but you are free to stay as long as you like. 

 

Is it COVID secure and safe?

The experience is designed to be COVID safe. 

 

Will food and beverage be available on site for purchase?

Yes, holiday treats and food will be available for purchase

 

Can I take photos or record the experience?

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

 

Will restrooms be available on site?

Portable restrooms will be available on site.

Do I need to wear a mask? 

For the safety and comfort of everyone, masks are recommended within the experience for everyone.

 

Do I need to arrive at the start of my scheduled session?

It is recommended that you arrive within the time stated on your ticket, however, you will be allowed to enter at any time on the day you purchased.  Exceptions are Igloo Rentals, you must arrive in your timeframe. 

 

Can I bring animals?

We love animals unfortunately we cannot welcome them to this event.  Service animals will be allowed only.

 

Are service dogs allowed? 

Yes.

 

Is there an age requirement? 

No! This is an all ages event

 

Is the venue ADA compliant?

The venue is ADA compliant. Please note the snow tubing is not ADA accessible.

 

Is there parking available?

Yes, paid parking is available on site.

 

What if the weather is bad?

This is a rain or shine event.

 

What are the prohibited items at the experience?

NO Flash photography

NO outside food or beverages allowed (except for sealed/unopened water bottles)
NO camel packs

NO backpacks
NO drugs & drug paraphernalia
NO coolers allowed
NO knives/weapons

All bags will be checked by security.
NO Colors or Badges
NO Footballs, Baseballs, Frisbees or Playing Catch inside event

Can I purchase a ticket at the event?

No, we recommend you purchase your tickets online.

 

Where can I get tickets?

Get your tickets through the official Snow N Glow website. (www.SnowNGlow.com)

Are refunds allowed? What is the exchange policy?

Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.

 

Do I need to print my ticket?

Both digital and paper tickets will be accepted.

 

Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?

We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.
 



 

Interested in bringing this event to your City? Hit us up @ Info@CBFProductions.com