• White Facebook Icon
  • White Instagram Icon

FAQs

What can I expect from Snow N Glow 2022?

1 Million plus holiday twinkling lights on display to see, stroll, and explore. Fresh-made SNOW daily (Friday - Sunday)! Snow tube down our snow slide! Make memories and celebrate the holidays while sipping hot chocolate and roasting s’mores fireside. Rent your own private igloo for your group to enjoy. It's the Ultimate California Christmas Holiday Festival!

How Can I book an Igloo?

Igloos can be booked online by choosing your preferred date and then choosing one of the following times. (4 PM, 5:45 PM, or 7:30 PM)

How Long is My Igloo Reservation?

Igloo Reservations are 90 Minutes. Please arrive on time and use the igloo reservation entrance to expedite your entrance. You are welcome to come early or stay after your reservation is over to enjoy the festival. If you would like a longer reservation we recommend booking back-to-back reservations.

Do Igloos have their own entrance for snow tubing?

Yes! This year we have added a separate entrance lane for igloo guests only. 

Can I add upgrades to my Igloo?

Yes! Once you put the Igloo into your shopping cart you will be able to add: unlimited snow tubing, s'mores, hot chocolate and other options (dependent on location) to the Igloo.

What is Included in Igloo Reservations?

Igloo reservations include entry for 6 to the festival. Igloos include a furnished indoor igloo and an outdoor patio with a private fire pit. Igloo reservations include a private snow tubing entrance for your snow tubing guests and hospitality service at the Igloo. Catering options vary based on location.

Can I have a Private Party at Snow N Glow or a Corporate Event?

Yes! We recommend our Private Events & Holiday Parties Section for groups of 15+ For Smaller parties an Igloo is a perfect way to celebrate families, birthdays, holidays, and other occasions. Please email jenny@cbfproductions.com for a personalized quote for a larger party.

Do you offer Group Sales?

Yes! Group sales are available and discounted for tickets of 20+ of the same ticket type. Please email jenny@cbfproductions.com to see group rates. 

Do you offer Fundraisers?

Yes! We offer fundraisers for groups, schools, and organizations wishing to raise money by setting a night to come. Please email jenny@cbfproductions.com for more information on fundraisers

 

Where is the experience located?

The event will take place at Ventura County Fairgrounds and Del Mar Fairgrounds. These locations are located next to the ocean. Please dress in layers as the seaside air does get chilly in the evenings.

 

How long does the experience last?

It's really up to you, once you walk through the gates you are free to stay as long as you like. 

 

Is it COVID secure and safe?

The experience is designed to be COVID-safe. 

 

Will food and beverage be available on-site for purchase?

Yes, holiday treats, food, and beverages (both alcoholic and non-alcoholic) will be available for purchase.

 

Can I take photos or record the experience?

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

 

Will restrooms be available on-site?

Portable restrooms will be available on-site.

 

Do I need to arrive at the start of my scheduled session?

It is recommended that you arrive within the time stated on your ticket, however, you will be allowed to enter at any time on the day you purchase.  Exceptions are Igloo Rentals - you must arrive in your timeframe. 

 

Can I bring animals?

We love animals but unfortunately, we cannot welcome them to this event.  Service animals will be allowed only.

 

Are service dogs allowed? 

Yes.

 

Is there an age requirement? 

No! This is an all-ages event. All persons riding the snow tubes, regardless of age, will need a snow tubing ticket. (Even if they are riding on your lap.)

 

Is the venue ADA compliant?

The venue is ADA-compliant. Please note that the snow tubing is not ADA accessible.

 

Is there parking available?

Yes, paid parking is available on-site.

 

What if the weather is bad?

This event is rain or shine. If the event is canceled due to safety concerns we will reschedule all tickets.

What are the prohibited items at the experience?

NO Flash photography

NO outside food or beverages allowed (except for sealed/unopened water bottles)
NO camel packs

NO backpacks
NO drugs & drug paraphernalia
NO coolers allowed
NO knives/weapons

All bags will be checked by security.
NO Colors or Badges
NO Footballs, Baseballs, Frisbees or Playing Catch inside event

Can I purchase a ticket at the event?

There is no box office at the event. All tickets must be purchased online

 

Where can I get tickets?

Get your tickets through the official Snow N Glow website. (www.SnowNGlow.com)

Are refunds allowed? What is the exchange policy?

Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.

 

Do I need to print my ticket?

Both digital and paper tickets will be accepted.

 

Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?

We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.
 



 

Interested in bringing this event to your City? Hit us up @ Info@CBFProductions.com